IT Support AMC Abu Dhabi | IT Annual Maintenance Contract

Depending on customer requirements; we offer various standard and custom made “Annual Maintenance Contracts (AMC)”. Few highlights of wide range of services offered under AMC are as follows:

On-site Comprehensive Service & Maintenance Agreement:
- Corrective & Preventive Maintenance related to Computer Viruses, Network Viruses & Network Security Policy related to virus infiltration
- On-line server Management and monitoring
- Corrective & Preventive Maintenance of Desktops, Laptops, Monitors, Printers, etc. computer peripherals
- Data Backup Services
- Telephone Support to solve minor issues
- Special Discount on new supply orders and/or consumables
- Special Discount on spare parts
- Expert advice on Network setup and workstation/server setup

Off-site Limited Service Agreement
- Service of bringing equipments to LIBERTY SECURITY SYSTEM L.L.C Workshop
- Priority in repairs queue
- Special Discounts on Parts/consumables
- Service charges covered under AMC; hence no repetitive service charges
- Delivery of repaired items to your doorstep
A La carte Menu of options to choose for Custom made AMC:
Full Support (24 x 7): A Standby engineer for quick response for companies who are working in shifts; even in nights, weekends, and holidays.
Working Hours Support: For companies operating in standard office hours i.e. 9:00 am to 7:00 pm.
Limited Visits Support: In this option, we cap maximum number of visits per month or per year for cost cutting in favor of our customers.
Resident Engineer Support: We offer you services of our Engineer for fixed number of hours per day to be in your office/factory to solve all your computer hardware/software related issues.

Key Benefits of having Annual Maintenance Contract:

During AMC(Annual Maintenance Contracts) we do all kind of Preventive Maintenance to keep your computer hardware & peripherals free of any faults and/or potential failures. This helps you cut your cost by minimizing the system outage time.
AMC would increase the life of computer peripherals resulting in reduction of repetitive replacement costs and outage.
Safety of invaluable Data: Financial data is of immense importance for you. Being in AMC cover; we care your data most delicately. Make sure all guards are in place to protect business data free from any viruses, malwares, spywares, adware, and free from possible hard disc crash; which can cause huge losses to your business.
Warranties & Claims: During AMC(Annual Maintenance Contracts) we keep a complete track of warranties of your newly purchased products and offer you best advices about your claims from the original equipment manufacturers. We offer you support to get those claims in quick time using our dealer network.
Special Discounts on Spare Parts, Consumables like ink cartridges, continuous stationary, miscellaneous accessories like: USB drives, headphones, card readers, webcams, etc. Exclusively for our AMC(Annual Maintenance Contracts) customers.Special Exchange offers for replacement of faulty computer peripherals at very special rates exclusively for our AMC customers.
AMC improves performance of your system eventually adding to the productivity of staff. Hence, increasing your profitability.

Frequently Asked Questions

What is an IT AMC, and why do I need it?

An IT AMC is a service agreement between a company and an IT support provider. It is a forceful solution that makes sure your IT structure – including servers, computers, networks, and software is monitored regularly, maintained, and updated. You need it to control unwanted IT problems, decrease expensive downtime, improve data protection, and ensure your systems operate seamlessly and effectively without the need for a full-time, in-house IT staff.

What does your IT AMC cover in Abu Dhabi?

Our IT AMC in Abu Dhabi is broad and developed to cover all factors of your IT environment.

This includes –

Hardware support
Network management
Software and security
Help desk support

Do you offer custom AMC packages for different business sizes?

Yes, we comprehend that every business has different requirements. We deliver customizable IT AMC packages customized for various business sizes, from small startups to big companies. Our packages are adaptable and can be developed to match your particular needs and budget. We begin with a thorough evaluation of your present IT installation and your business purposes to propose a scheme that is appropriate for you.

How fast is your response time for IT issues?

Quick response time is a cornerstone of our service. Our IT AMC comprises a Service Level Agreement that transparently describes our response and solution times for various kinds of problems. For vital issues that halt business functions, we assure a fast response to get you back up and operating as fast as possible, decreasing disruption and loss of efficiency.

Can you take over an existing IT setup under AMC?

Yes, our professional group is completely able to take over and handle the current IT infrastructure. The procedure starts with a broad audit of your existing systems to recognize any exposures or areas for enhancement. We will then design a thorough scheme to smoothly integrate your installation into our AMC structure, making sure of a seamless change without any interruption to your business functions.

Do you offer support during weekends or holidays?

Yes, for our business customers, we deliver support during weekends and public holidays, particularly for vital problems. We comprehend that IT issues can happen at any time, and for a number of companies, constant function is vital. Our managed services are developed to deliver you peace of mind, understanding that professional assistance is constantly available, 24/7.

What brands and technologies do you support?

We support a broad array of premier IT brands and technologies. Our group has a broad specialization in products from leading vendors. We stay updated with the current technologies to deliver you the most up-to-date and useful solutions for your business.

Do you offer IT AMC services only in Abu Dhabi?

While our major concentration is delivering top-tier IT AMC in Abu Dhabi, we also serve customers in other emirates and in the United Arab Emirates. Our broad network and remote support abilities permit us to help companies in different locations, making sure that all our customers receive the same high standard of service.

How do I get started with your IT AMC services?

Getting started is easy. Only contact us to schedule a free, no-obligation consultation. During this meeting, our IT professional will evaluate your business requirements and your existing IT infrastructure. We will then deliver you a tailored proposal and guide you through the procedure of choosing the appropriate AMC package for your company.

Why go with Liberty UAE for IT AMC in Abu Dhabi?

Liberty UAE is a reputable and knowledgeable IT support partner in Abu Dhabi, so you should pick us for your IT AMC requirements.

We are renowned for our –

To ensure optimal uptime, we concentrate on averting issues before they arise.
We offer dependable and competent assistance from our certified and experienced engineers.
We provide packages that are specifically designed to fit your budget and business objectives.
You can rely on us to be there for you when you need us most because we guarantee response times and offer 24/7 support for important issues.

Important points we consider for calculating price of AMC:

Number of Computers
Number of Printers
Number of Server(s)
Any Other equipments to be covered in AMC
Expected number of visits (per week / per month)
Working Hours (at what time visit is expected).
Response Time

We do have flexible payment offers depending on pricing of the AMC

You can try our services by having a Trial Maintenance Contract of as short as 1 month or say 3 months before you decide to buy our AMC.

Given an opportunity, we shall be more than glad to work out a Special Custom-made AMC Package Specially Designed for your specific requirements as per your guidelines.